How Home Delivery Works

Once you have signed up for Home Delivery, our office needs to review & approve your account. This can take anywhere from 1-5 business days. Keep an eye out for emails or calls from Moring Fresh Dairy. Our team may reach out with additional questions. 

Once your account is approved, our office will send you a “Welcome Email”. This email will include…

• Your delivery day of the week
• The date of your first delivery 
• Your customer account number 
• A link to access your web account

Follow the directions in this email to get started and contact us with any additional questions! 

The easiest way to make changes to your Home Delivery service is through your web account. 

You will receive a link to activate your account in your Welcome Email. 

Once activated, you can access your web account online or through our mobile app. 

• Click here to log in to your web account 
• Click here to download the app for Android 
• Click here to download the app for Apple 

Contact us if you are having technical difficulties accessing your web account. 

Your Welcome Email will include the date of your first delivery. Your delivery will always be made on the same day of the week, unless we have an adjusted holiday schedule. You cannot change your delivery day of the week. 

You have until 9:00 AM the morning of to make changes to your order. 

For your first delivery, we will charge your account the morning of. If you do not have an active payment on your account, you will not receive delivery. After your first delivery, you will be added to our autopay program. Check out “Billing and Payment” for more details. 

Your delivery driver will drop off your delivery anytime from 1:00 PM – 9:00 PM. For your first delivery, we will also drop off a complimentary cooler to use while you are an active Home Delivery customer. 

Click here to learn more about milk box coolers and our upgrade options!

All deliveries are made between 1:00 PM and 9:00 PM. Since the drivers deliver into the evening hours, please make sure to leave your cooler/box in a well-lit area that is not upstairs and easily accessible.  

A flat rate $2.99 delivery fee will be applied to every delivery.  

All edits to your order must be submitted by 9:00 AM the morning of your delivery. This includes any additions, removals, or skips. You can change your order online, by phone, or by email. If you email us or leave a voicemail, please make sure to leave your name, address, call back number and details on the requested change.

You do not need to wait until the morning of to adjust your delivery. You can access the next 5 weeks of deliveries on your web account, or you can contact our office with additional questions or requests. 

You can skip a delivery online, by email, or by calling the office at (970) 482-5789. You can skip any time until 9:00 AM the morning of your delivery date.

To skip online, log into your customer account and click on the “Deliveries” tab. You will see a list of your five upcoming deliveries. Click “Skip Service” at the bottom of each delivery day’s order to skip that specific delivery day.

If you want to skip several delivery days, simply click “skip” under each delivery you would like skipped. If you would like to skip a date that is more than five deliveries away, or put your account on hold for a longer period of time, please contact us. 

All Home Delivery customers will have a standing order associated with their account. 

A standing order is a set, recurring delivery and can contain anything you want automatically delivered on your delivery day. 

Our recommended minimum standing order is one 1/2 gallon of milk weekly. 

You can customize your standing order for each week of the month. Items can be ordered on a one-time, weekly, bi-weekly, or once-a-month basis. 

Here is an example of a customized monthly standing order: 

• Week One: 1/2 gallon of milk, quart of chocolate milk, and eggs 
• Week Two: 1/2 gallon of milk, sourdough bread, noosa yoghurt 
• Week Three: 1/2 gallon of milk, quart of chocolate milk, and eggs
• Week Four: 1/2 gallon of milk, bagels & cream cheese

Adjustments to your standing order can be made on your web account under “My Standing Order” or you can contact us, and we can help customize it for you. If you email us or leave a voicemail, please make sure to leave your name, address, callback number, and details on your standing order change.

In addition to your standing order, you can order items to be delivered one-time only or on a certain delivery date. 

One-time order changes can be added from your web account under “Deliveries”, and selecting “Add Item” under the delivery you want to edit. You can also contact us with order changes. If you email us or leave a voicemail, please make sure to leave your name, address, call back number and order change.

All new customers are required to be on our autopay program, using a credit card. 

Card information can be added during the sign-up process, updated on your web account, or shared over the phone. For your security, please do not email credit card information.

All payment information is securely stored. 

Cards are charged on the 10th of each month for the previous month’s deliveries. All statements are sent out the first week of the month via email, so you’ll always know what amount you will be charged for on the 10th. If the 10th falls on the weekend, your card will be charged the next business day!

If you have questions about billing, payment, or invoice delivery method, please contact our office! 

Stay up to date with Home Delivery! 

• Set Delivery Cut Off Reminders in the mobile app, under “Reminders”. Cut Off Reminders are only available on the app. 
• Check out the “Customers Notices” tab on the website or app to get recent
• Check your email for important delivery updates. Our office team will send you emails about your account, including payment info, out-of-stock item notices, holiday schedule changes, and more. Make sure to add the morningfresh@morningfreshdairy.com email as a contact so updates are not sent to spam or junk! 

We do our best to make sure all customers receive important updates. Missing information? Contact us, and we will help get you connected in the best ways for you. 

Many of our Morning Fresh products are delivered in reusable glass bottles. 

Whenever you receive a glass bottle on Home Delivery, please rinse it and place it back in your cooler to be returned and reused on the farm. Plastic bottles, caps, or other packaging should not be returned in the cooler. To repurpose your caps from glass bottles, check out our Caps4Cash program! 

Please return all glass bottles. On Home Delivery, we do not charge you a deposit for glass bottles. However, if your driver notices that bottles are not being returned, we will send you a reminder and then apply a charge of $2.50 per unreturned bottle if bottles are still not returned.

If a bottle cracks or breaks, please safely dispose of the glass and let our office know. Broken glass should not be put back in your cooler. 

You can change your order, email, phone number, and payment information through your web account, or you can contact our office. 

For all other changes, including delivery address changes, account holds, or cancellations, please contact our office.

Special deliveries can be requested if you need a one-time delivery that is not on your typical delivery day of the week. 

Special deliveries are only offered if we are in your neighborhood, Monday-Friday. Please contact our office to see if a special delivery is an option for your location.

If our delivery drivers are in your area, we can make a special delivery as long as you order $10 worth of Morning Fresh Dairy products or pay a $5.00 delivery charge.

Extreme weather can affect Home Deliveries, including the cold or heat.

On extremely cold days, please make sure to bring your milk in as soon as possible. We cannot credit you for frozen, broken milk. Try putting a blanket or towel in your cooler for better insulation. If your milk does freeze, allow it to thaw in your kitchen sink and then place it in the fridge after it thaws. If your bottle does crack or break, please dispose of it. Also, with the snow and ice, please make sure to clear your walkway for your milkman. Safety first, we don’t want anyone to slip and fall!

On warm days, please make sure to bring your milk in as soon as possible. Try putting a frozen water bottle or ice in your cooler and placing your cooler in a nice, shady spot if you cannot bring in your milk right away. You can also ask a neighbor or friend to bring it in for you! If milk temperature exceeds 40 degrees, its shelf life may be shortened. 

It is extremely rare that we will cancel deliveries due to weather, but we may delay our delivery start time. Check out “Notifications & Updates” to learn more about Home Delivery notifications. 

Home Delivery schedules may be adjusted around popular holidays, including New Year’s Day, Memorial Day, Labor Day, Thanksgiving, and Christmas. 

Typically, we will adjust all deliveries to be made one day earlier or later, depending on what day of the week the holiday lands on. Check out “Notifications & Updates” to learn more about Home Delivery notifications. 

Holiday schedule changes will be announced several weeks in advance.